Shipping policy
Shipping Policy
At Love & Labels, we aim to process and dispatch orders as quickly as possible within our current turnaround times. Please read the below information carefully before placing your order.
Shipping Within Australia
We offer shipping Australia-wide.
Shipping rates may vary depending on the size, weight and type of product ordered. Smaller items such as labels and stickers are usually sent at a lower postage rate, while larger parcels and bulky items may incur a higher shipping cost.
Current shipping options may include:
Standard letter/small item postage
Express postage for smaller items
Standard parcel postage
Express parcel postage for larger items
Shipping prices are shown at checkout and are subject to change based on Australia Post or courier rate updates.
Free Local Pick Up — Mandurah, WA
Love & Labels offers free local pick up from Mandurah, Western Australia 6210.
If you would like to collect your order, please select the local pick up option at checkout where available, or use the local pick up instructions shown on our website.
We will contact you by email or text once your order is ready for collection. Please do not arrive to collect your order until you have received confirmation that it is ready.
If local pick up is selected by mistake and you require your order to be posted, postage will need to be paid before your order can be shipped.
Turnaround Times
Our current turnaround time is displayed in the header of our website and may vary during busy periods, sales, seasonal launches or peak Christmas trading.
Most orders are made and dispatched within the timeframe shown on our website. Custom, personalised, bulk or made-to-order items may take longer depending on the product and current workload.
Rush order options may be available for selected products. If you need your order urgently, please select Rush My Order where available or contact us before placing your order.
Delivery Times
Once your order has been dispatched, you will receive tracking information by email or text where tracking is available.
Delivery times are estimates only and may vary depending on Australia Post, courier delays, public holidays, weather events, peak periods or circumstances outside our control.
We do not guarantee delivery by a specific date unless this has been agreed in writing before your order is placed.
Estimated delivery timeframes may vary depending on your location, but standard delivery within Australia can generally take approximately 2–10 business days after dispatch.
Express postage may reduce delivery time, but it does not reduce our production or turnaround time unless a rush order has also been purchased.
Incorrect Addresses
Please ensure your shipping address is correct before completing checkout.
Love & Labels is not responsible for orders sent to an incorrect address entered by the customer.
If your parcel is returned to sender due to an incorrect address, incomplete address, failed delivery or non-collection from a post office or depot, the customer will be responsible for any costs to resend the order.
If an order needs to be resent, a new postage fee must be paid before it can be shipped again.
Uncollected Parcels
If Australia Post or a courier attempts delivery and your parcel is not collected within the required timeframe, it may be returned to us.
If your order is returned to sender because it was not collected, the customer is responsible for the cost of resending the parcel.
Original shipping costs are non-refundable for uncollected parcels.
Lost or Delayed Parcels
Once your order has been dispatched, delivery is handled by Australia Post or the relevant courier.
If your parcel appears delayed or missing, please contact us so we can help check the tracking information or lodge an enquiry with the carrier where appropriate.
We are unable to refund or replace an order while it is still in transit and being investigated by the carrier.
If a parcel is confirmed as lost by the carrier, we will work with you to resolve the issue.
Damaged Parcels
Please contact us as soon as possible if your order arrives damaged.
You may be asked to provide photos of the damaged item, packaging and shipping label so we can assess the issue and lodge a claim with the carrier if required.
International Shipping
We may offer worldwide shipping for selected smaller items such as labels and stickers.
International shipping costs are calculated at checkout where available. Delivery times vary depending on the destination country, customs processing and local postal services.
Customers are responsible for any customs fees, import duties, taxes or charges that may apply in their country.
Shipping Costs and Faulty Items
Shipping costs are non-refundable for change-of-mind returns, incorrect address issues or uncollected parcels.
If an item is confirmed to be faulty, damaged, incorrect or not as ordered, shipping costs will be handled in accordance with Australian Consumer Law.
Contact
For shipping questions, please contact us at:
