Refund policy
Refunds & Returns Policy
At Love & Labels, all orders are carefully made, packed and checked before dispatch. If there is an issue with your order, please contact us as soon as possible so we can review the matter and help resolve it.
This policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or limit any rights you may have under Australian Consumer Law.
Change of Mind
Please choose carefully before placing your order.
We do not offer refunds, returns, exchanges or cancellations for change of mind once an order has been placed, including where you have selected the wrong item, size, colour, wording, font, quantity or shipping method.
This is especially important for personalised, custom-made and made-to-order items, as production may begin shortly after your order is received.
Personalised & Custom Orders
Due to the custom nature of our products, personalised and made-to-order items cannot be returned, exchanged or refunded for change of mind.
This includes, but is not limited to:
Custom labels and decals
Personalised signs
Personalised stickers
Custom business signage
Personalised gifts
Made-to-order homewares
Any product customised with names, wording, fonts, colours, logos or designs
Please check all spelling, dates, names, wording, colours and product selections carefully before placing your order. We create personalised items using the details provided at checkout and cannot be responsible for customer input errors once production has started.
If your personalised item arrives faulty, damaged or significantly different from what you ordered, please contact us so we can assess the issue.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged in transit, incorrect or not as ordered, please contact us promptly at loveandlabelshome@gmail.com with:
Your order number
A clear description of the issue
Photos and/or video showing the fault, damage or incorrect item
Photos of the packaging, if the item was damaged in transit
For incorrect items or order issues, please contact us within 7 days of delivery so we can review the matter quickly.
For suspected faulty items, please contact us as soon as the fault becomes apparent. We may need to inspect the item or request photos/video before confirming the appropriate remedy.
Depending on the issue and your rights under Australian Consumer Law, the remedy may include repair, replacement, store credit or refund.
Labels, Decals & Application
Please check all labels, decals and stickers carefully before applying them.
Once a label, decal or sticker has been applied to a surface, we are generally unable to replace or refund it unless the product itself is confirmed to be faulty.
Love & Labels is not responsible for application issues caused by unsuitable surfaces, incorrect application, spelling or wording approved/provided by the customer, surface residue, moisture, oils, cleaning products, heat exposure or failure to follow application instructions.
For best results, surfaces should be clean, dry, smooth and free from dust, oils and residue before application.
Spray Bottles & Product Care
Spray bottles should be tested with water before filling.
Our refillable spray bottles are intended for mild household sprays, room sprays, linen sprays and gentle DIY cleaning products only. They are not suitable for bleach, harsh chemicals, heavy-duty cleaning solutions, oils, thick liquids or abrasive products, as these may damage or block the spray trigger.
If you believe your spray trigger is faulty, please contact us as soon as the issue becomes apparent with your order number and a photo or video of the problem.
Damage caused by misuse, unsuitable liquids, harsh chemicals, dropping, impact damage, lack of cleaning or normal wear and tear is not considered a product fault.
Returns
Please contact us before returning any item. Items returned without prior approval may not be accepted.
If a return is approved, we will provide instructions on where to send the item.
Returned items must be in their original condition, unused where applicable, and safely packaged to avoid damage in transit. Proof of purchase is required.
Return postage costs will depend on the reason for the return:
If the item is confirmed to be faulty, damaged, incorrect or not as ordered, we will provide a suitable remedy.
If a return is approved for any other reason, return postage costs are the responsibility of the customer.
Sale Items & Clearance Items
Sale, clearance and discounted items cannot be returned or exchanged for change of mind.
If a sale or clearance item is faulty, damaged, incorrect or not as described, please contact us so we can assess the issue.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Shipping & Delivery
We aim to dispatch orders within the current turnaround time shown on our website.
Delivery times are estimates only and may vary depending on Australia Post, courier delays, public holidays, peak periods, weather events or circumstances outside our control.
Love & Labels is not responsible for postal or courier delays once an order has been dispatched.
If your parcel has not arrived within the estimated timeframe, please contact us so we can assist with tracking or lodge an enquiry with the carrier where appropriate.
If your order is urgent, please select Rush My Order where available or contact us before ordering to discuss express options.
Refunds
If a refund is approved, it will be processed back to the original payment method.
Please allow time for your bank, card provider or payment platform to process the funds.
Shipping costs are generally non-refundable unless required under Australian Consumer Law.
Restocking Fees
For eligible non-custom homeware returns approved for change of mind, a 20% restocking fee may apply. Original shipping costs are non-refundable.
Restocking fees do not apply where a product is confirmed to be faulty, damaged, incorrect or not as ordered and a refund is required under Australian Consumer Law.
Contact Us
For any return, refund or order issue, please contact:
Please include your order number and clear photos or videos where relevant so we can assess the issue as quickly as possible.
